1. About This Policy
This Privacy Policy explains how Apex Navigator ("Apex Navigator," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, submit a form, communicate with us by email, phone, or text message, or use our business education, training, consulting, and related support services (collectively, the "Services").
By using our website or Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use our website or Services. This policy should be read together with our Terms & Conditions.
2. Information We Collect
Information you provide to us
- Contact details such as your first name, email address, and mobile phone number.
- SMS consent records, including whether you opted in to transactional and/or promotional text messages, and the date, time, and source of that opt-in.
- Communications you send to us, such as emails, text replies, form entries, and questions about our Services.
- Account and service information related to the programs, trainings, or consulting services you enroll in.
- Billing information needed to process purchases (see "Payment Data" below).
Information collected automatically
- Device and usage data such as IP address, browser type, device type, pages viewed, referring pages, and the date and time of visits.
- Cookie and similar technology data as described in the "Cookies" section below.
3. How We Use Information
We use the information we collect to:
- Respond to your inquiries and provide the Services you request.
- Schedule and confirm appointments, calls, webinars, and trainings, and send related reminders.
- Provide access links, service-related updates, and customer support.
- Send promotional communications, such as event invitations and training announcements, only where you have given the required consent, and honor your requests to opt out.
- Process payments and maintain transaction records.
- Operate, maintain, secure, and improve our website and Services.
- Keep records of consent and opt-out requests.
- Comply with legal obligations, enforce our Terms & Conditions, and prevent fraud or misuse.
We do not sell your personal information.
4. SMS Communications
If you provide your mobile phone number and check the applicable consent box, you agree to receive recurring text messages from Apex Navigator. We offer two separate, optional types of SMS consent:
- Transactional SMS: appointment confirmations, scheduled call reminders, webinar or training reminders, access links, and service-related updates.
- Promotional SMS: event invitations, training announcements, service updates, promotional offers, and related follow-up communications.
SMS consent is optional and is not required to make a purchase or receive services.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services or as required by law.
Message frequency may vary. Message and data rates may apply. Users may reply STOP to unsubscribe from SMS messages or HELP for assistance.
After you reply STOP, you will receive one final message confirming that you have been unsubscribed, and no further SMS messages will be sent unless you opt in again. You can also contact us using the information in the "Contact Information" section to opt out. Wireless carriers are not liable for delayed or undelivered messages.
The categories of personal information described in this section are excluded from any sharing described elsewhere in this policy, other than sharing with service providers who help us deliver text messages on our behalf or as required by law.
5. Payment Data
Payments for our Services are processed by third-party payment processors. When you make a purchase, your payment card or bank details are submitted directly to, and handled by, those processors under their own privacy policies and security standards (such as PCI DSS).
Apex Navigator does not store full payment card numbers or card security codes on its own systems. We may receive and retain limited transaction information, such as your name, billing email, the last four digits of your card, the amount paid, and the date of the transaction, for record-keeping, customer support, and accounting purposes.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining business and financial records, resolving disputes, and meeting legal, tax, and regulatory requirements.
SMS consent and opt-out records may be retained for as long as needed to demonstrate compliance with applicable messaging laws and carrier requirements. When information is no longer needed, we delete it or de-identify it in a reasonable manner.
7. Third-Party Services
We work with trusted service providers that perform services on our behalf, such as website hosting, form processing, customer relationship management, email delivery, SMS delivery, scheduling, video conferencing, analytics, and payment processing. These providers may access personal information only as needed to perform their services for us and are expected to protect it.
We may also disclose information when required by law, subpoena, or other legal process; to protect the rights, property, or safety of Apex Navigator, our clients, or others; or in connection with a merger, acquisition, or sale of assets, subject to this policy. As stated above, mobile information and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
8. User Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Request that we correct inaccurate information.
- Request that we delete your personal information, subject to legal exceptions.
- Opt out of promotional emails by using the unsubscribe link in any marketing email.
- Opt out of SMS messages at any time by replying STOP.
- Withdraw consent you previously gave, without affecting processing that took place before withdrawal.
To make a request, contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising any of these rights.
9. Cookies
Our website may use cookies and similar technologies that are necessary for the site to function, to remember preferences, to protect against spam and abuse, and to understand how visitors use the site so we can improve it.
You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted (HTTPS) connections and access limited to personnel and providers who need the information to do their work. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.
11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Apex Navigator
Email: admin@apexnavigator.com
Contact form: apexnavigator.com/contact
For SMS help, reply HELP to any message. To stop SMS messages, reply STOP.